Shipping policy
Free shipping
We offer free shipping on all orders. There are no delivery charges at checkout.
Where we ship
We deliver across Mauritius (including Rodrigues) and to the following African countries: South Africa, Botswana, Namibia, Zambia, Malawi, Eswatini, Lesotho, Kenya, Tanzania, Uganda, Rwanda, Ghana and Seychelles. If your country is not listed and you would like to order, email us at contact@jampro-music.com and we will do our best to help.
Processing and delivery times
Orders are processed within 1–2 business days. Estimated delivery, including processing, is 5–8 business days within Mauritius and 7–15 business days for other destinations, depending on your location. Delivery times are estimates and may vary during busy periods or due to factors outside our control.
Order tracking
Once your order ships, we will send you a confirmation with tracking details where available.
Customs, duties and import taxes
Depending on the destination, your order may be subject to import taxes, VAT or customs duties collected on arrival, according to the customs rules of the delivery country. These charges are set and collected by the local customs authority — they are outside Jampro's control and are not the responsibility or fault of Jampro. They are not included in the price shown at checkout and are payable by the customer (the importer of record) directly to the courier or clearing agent before the parcel is released. If you are unsure, we recommend checking your country's rules on importing goods before ordering.
Refused or unclaimed parcels
Parcels that are refused, returned or left unclaimed because import charges were not paid will not be refunded. Please make sure you can receive your order and cover any applicable customs charges before placing your order.
Incorrect address
Please make sure your shipping address is correct at checkout. We cannot be held responsible for orders delivered to an incorrectly provided address.
Contact
Questions about your delivery? Email contact@jampro-music.com.