Refund policy
When you can return an item
We stand behind every order. Returns and refunds are accepted when the problem is on our end, specifically when:
- you received the wrong item (a different product, model, colour or variant than you ordered);
- your item arrived damaged or was broken in transit;
- your item is defective or faulty on arrival; or
- the item is significantly not as described on our website.
In any of these cases we will make it right — with a replacement, a repair or a full refund — at no extra cost to you, and we cover any return shipping.
What is not covered
Because we prepare each order individually, we do not accept change-of-mind returns — for example, deciding you no longer want an item, ordering the wrong product by mistake, or buyer's remorse. Please check your order carefully before completing your purchase, and email us at contact@jampro-music.com if you need advice choosing the right gear — we are happy to help before you buy.
How to report a problem
Email us at contact@jampro-music.com within 14 days of delivery with:
1. your order number,
2. a short description of the issue, and
3. clear photos or a video showing the wrong, damaged or faulty item (and the packaging, if it was damaged in transit).
For visible shipping damage, please tell us as soon as possible so we can act quickly. Do not send anything back before we confirm — we will send you instructions.
How it is resolved
Once we have reviewed your report (and received the item back, if we ask you to return it), we will confirm the outcome and, where a refund applies, issue it to your original payment method within 7 business days. Where the fault is on our end, you will not pay any return shipping or restocking fees.
Warranty
Some products carry a manufacturer warranty beyond the points above. Warranty claims are handled on a case-by-case basis — contact us and we will guide you through the process.
Contact
Jampro Music — contact@jampro-music.com